GIA Frequently Asked Questions
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When can I
check-in for my flight?
Check-in generally begins 4 hours prior to departure at the GIA ticket
counters. Customers wanting to check in baggage are required to do so at
the Ghana International Airlines ticket counter at least an hour and
thirty minutes before departure.
Do I need to
check-in at the airport?
Yes you
must check-in at the airport to receive your boarding pass for your
flight. You will be required to present your passport and valid visa at
the Ghana International Airlines check in counter.
What happens if I
cannot make my flight?
If you cannot make your flight, please call the GIA Reservation Center
at +233 21 213 555 in Accra or + 44 871 990 3555 in the United Kingdom
at least 24 hours before departure to make a change to your reservation.
The fare class and type of ticket you originally purchased for travel
will determine your ability to make changes to your reservation. On many
tickets, the failure to provide advance notice of cancellation will
result in the forfeit of your reservation and its value.
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Where can I find information on
where Ghana International Airlines is located at my departing airport?
In London,
check in is at the South Terminal in Zone J.
In Accra, check in is at the Main Terminal counters 1 to 6.
Please visit our
Airport Info section for airport maps and detailed information on
where we are located at all of the airports we service.
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How many bags am I allowed to check
when traveling internationally?
Each
Business Class customer is allowed to check-in two (2) pieces of
luggage, each of which should not exceed (25) kilos (50 kilos total). In
addition to the checked luggage each business class customer is allowed
one carry-on not exceeding (12) kilos.
Each Economy Class customer is
allowed to check-in two (2) pieces of luggage each of which should not
exceed (20) kilos (40 kilos total). In addition each Economy Class
customer is allowed one carry on not to exceeding (8) Kilos.
Travelers
carrying infants are allowed to check one stroller/carriage in the cargo
hold along with a small infant care bag that contains items necessary
for taking care of the infant during the flight.
There is a $15 USD or
8 GBP fee charged for each additional Kilo of luggage carried. Please
visit our
Travel Policies
section for
detailed information on our baggage policy.
How
many bags am I allowed to carry-on?
Each
ticketed customer is allowed one (1) carry-on. Each Business class
customer’s carry-on is limited to (12) Kilos, while each Economy class
customer is allowed one carry- on not exceeding (8) Kilos.
Please visit
our
Travel Policies section for
detailed information on our baggage policy.
What
is Ghana International Airlines’ liability when transporting baggage?
For
the loss of, damage to, or delay in delivery of baggage, liability is
limited and is subject to proof of claim. GIA
is not responsible for certain items in checked or unchecked baggage
including, but not limited to, money, jewelry, medication, electronic or
photographic equipment and similar valuables. GIA does not assume liability for normal wear and tear.
Please
refer to the
Travel Policies for complete
information on GIA limit of liability for
transporting baggage for domestic and international travel.
How
do I report a baggage claim?
Notice
of missing baggage, damage, or pilferage of checked baggage must be
given to GIA at the airport within 4 hours of
the arrival of your flight.
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Boarding passes can
only be obtained at the Ghana International Airlines ticket counter on
the day of departure.
Can I print my boarding passes online before I go to the airport?
No, currently
GIA does not offer the option to customers of printing your boarding
pass online before your flight.
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What is the
difference between GIA Business Class Offering and Standard Economy
Class service?
Seat
pitch In-flight service
Separate Check-in
Private Airport
Lounges for arrival and departure
at select airports
Generous baggage allowance.
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How can I learn more about career opportunities at
Ghana International Airlines?
Please
visit our
Careers section of our website for a list of all open positions.
Click on the position you are interested in for the position overview
and required qualifications.
Can I submit my resume even if there are no open
positions?
We only accept resumes for open positions listed in our
Careers
section. Please check back frequently as we are always looking forward
to grow and add new talented individuals to our GIA family.
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Can I pay for my
reservation with cash or cheques?
GIA
accepts cash for payment at all Ghana International Airlines ticket
counter locations. Ghana International Airlines does NOT accept cheques
as a form of payment.
How and where do
I pay for my ticket?
GIA
accepts cash for payment at all GIA counter locations or in its city
ticket office locations. If you are not close to a GIA office you may
purchase your ticket through your local travel agency.
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Any question we need to answer on traveling with
children?
Note:
Customers traveling with Infants that require the use of a stroller or
carriage will not be considered as part of the customer’s free baggage
allowance.
Please visit our
Travel Policies section for detailed
information on our baggage policy.
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Does GIA accept any form of credit card payment?
MasterCard, Visa and debit cards containing the MasterCard and Visa
logos are accepted for payment on
www.fly-ghana.com
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Why is my fare no
longer available?
All
fares are quoted as "currently" available and are only guaranteed once
purchased. Additionally, with certain discount fares, seating may be
limited and other restrictions may apply. All fares are subject to
change until purchased. Fares are subject to change without notice.
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What type of
in-flight service does GIA offer?
Business Class
Services
Business class includes a wide comfortable seat with 59 inches of seat
pitch, excellent in flight service, a selection of sumptuous meals and
snacks with complimentary wines and liquors, 50 kilograms of checked
baggage, 12 kilograms of hand baggage, special priority check in
counters, and in select airports arrival and departure private lounge
services including snacks, drinks, and showers.
Main Cabin
Services
Main
Cabin services include a comfortable seat with 34 inches of seat pitch a
choice of meal selections, 40 kilograms or checked baggage, 8 kilograms
of hand baggage, and excellent in flight services.
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What
documentation is required when I travel internationally?
All customers traveling internationally are required to present proof of
identity such as a valid government-issued photo ID and proof of
citizenship such as a passport or other documentation in place of a
passport at the GIA ticket counter.
Many
passengers require visas when traveling. It is the passengers
responsibility to ensure they comply with all current documentation
requirements.
Please
visit our
Travel Policies section for detailed
information on our international travel policy.
Can I reserve
seats and print boarding passes online if I am traveling to an
international destination?
You
may select your seats online starting 90 days prior to each flight’s
scheduled departure and up to 1 hour prior to each flight. However,
international travel regulations restrict issuing boarding passes. Your
boarding passes will be issued on the day of departure at the GIA ticket
counter.
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How do I obtain a
refund?
Refunds are available when canceling refundable reservations. The refund
will be processed back to the original form of payment. Please contact
the Ghana International Airlines Reservation Center at +233 21 213 555
or + 44 871 990 3555 to obtain your
refund.
If your ticket was generated by a travel agent, you must return your
ticket coupon to the travel agency for the refund to be processed.
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How many
passengers can be booked on a reservation?
You may book up to nine (9) passengers on a reservation.
If I want to book more than nine passengers,
what do I do?
If you would like to book travel for 10 or more passengers traveling
together as a group, please contact the Ghana International Airlines
Group Reservations Department for assistance at +233 21 213 555 or + 44
871 990 3555.
Can I book a
reservation online for same day travel?
Yes, you can.
How do I correct
a misspelled name on my reservation?
Please call the GIA Reservation Center on +233 21 213 555 or + 44 871
990 3555.
Can I change the
return portion of my itinerary if I’ve already flown my outbound?
Yes, you may change the return portion of your itinerary online up to 24
hours prior to the flight’s scheduled departure.
How much is it if
I change my reservation?
A penalty of US $100, as well as any difference in fare amount. Please
call the GIA Reservation Center on +233 21 213 555 or + 44 871 990 3555.
One of the
passengers on my reservation cannot travel with me.
Please call the GIA Reservation Center on +233 21 213 555 or + 44 871
990 3555
How can I remove
a passenger from my reservation?
Please call the
GIA Reservation
Center on +233 21 213 555 or + 44 871 990 3555.
How do I cancel
my reservation?
Please call the
GIA Reservation
Center on +233 21 213 555 or + 44 871 990 3555.
Can I cancel the
return portion of my itinerary online if I have already flown the
outbound?
Yes, if
you have a refundable reservation. No, if you have a
non-refundable reservation
What happens when
I cancel a non-refundable reservation online?
Travel vouchers will be issued for each passenger on your canceled
reservation. Travel vouchers can be redeemed on future travel that is
booked and completed one (1) year from the date the original reservation
was booked. Please note that travel vouchers cannot be redeemed for cash
and cannot be used to pay for service fees or fare difference.
What happens if I
do not cancel my reservation by calling the Ghana International Airlines
Reservations Center?
If you do not cancel ahead of time, do not show up for your flight, or
do not board the aircraft for any reason, your reservation will be
automatically canceled, all remaining flights on your itinerary will be
automatically canceled and you will forfeit the value of your
reservation.
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If my reservation
was involved in a schedule change how will I be contacted and
re-accommodated?
We would contact you by the phone number you furnished us with.
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Yes, a seat can be
assigned at reservation.
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Can a customer
request any special service requests through fly-ghana.com?
No at this time, no special requests can be requested on fly-ghana.com.
All special requests must be arranged by calling the GIA Reservations
Center on +233 21 213 555 or + 44 871 990 3555.
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How can I tell
whether my browser has adequate security for exchanging private
information via the Web?
Your
browser should support 128-bit encryption. For the two most common
browsers, follow these instructions to find out your browser’s level of
encryption:
Internet
Explorer:
At the top of the browser window, select Help > About Internet
Explorer. Check whether your browser supports 128-bit encryption.
Netscape
Navigator:
At the top of the browser window, select Help > About Communicator.
Check whether your browser supports 128-bit encryption.
If you do not have the latest version of Internet Explorer or Netscape,
the process might be slightly different but will be similar to the
above.
How can I obtain
a browser with 128-bit encryption technology?
Contact
the company that provides you with Internet access (e.g., your local
Internet service provider, America Online, Microsoft) or visit the Web
site of the company that makes your browser (e.g., Microsoft for the
Internet Explorer browser, Netscape for the Netscape Navigator browser,
etc.). Upgrades are usually available for download, free of charge.
Is it safe for me
to send my credit card and personal information over the Web?
GIA takes every practical precaution to protect your confidential
information. When you book your reservation on fly-ghana.com, we require
you to use a Web browser that has security technology, also known as
encryption technology, to ensure that your credit card and personal
information are safely transmitted via the Internet.
How can I tell if
my connection to fly-ghana.com is secure?
You
will see on certain pages a security icon or symbol (for example, a
padlock) in the lower right-hand side of your screen. This symbol
generally appears on pages from which we collect sensitive information.
If the symbol is there, it means that data you submit on that page is
encrypted. Encrypting data helps us to stop unauthorized third-parties
from accessing your data while it is being transferred to Ghana
International Airlines.
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How do I redeem my travel voucher?
If
you want to redeem a travel voucher, please call the Ghana International
Airlines Reservation Center at +233 21 213 555 or + 44 871 990 3555 and
an agent will be happy to assist you.
Please note that travel vouchers cannot be redeemed for cash and cannot
be used to pay for service fees or fare difference.
When does my
travel voucher expire?
If your
travel voucher was created based on an existing reservation (a
cancellation, difference in air fare), travel must be booked and
completed using that travel voucher within one (1) year from the booking
date of the original reservation.
If your travel voucher was created as goodwill for future travel or was
a promotional give away, travel must be booked and completed within one
(1) year from the date the travel voucher was issued.
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Can I book a
reservation online for my child that is traveling alone?
You may
reserve your reservation online and place a 24 hour hold on it, but you
will need to make payment for your reservations at any of Ghana
International Airlines' ticket offices.
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