Customer relations
 

We value the relationship that we have with our passengers. As such, superior customer service is part of our commitment to all passengers.

 

We acknowledge that we are human and on some rare occasions, our service may fall short of your expectations of indeed the very high standards we have set for ourselves.

 

To meet your needs and in order for us to produced the desired results, we have set-up various communication channels to give you the opportunity to communicate directly with us should you have any issues relating to our services or in the event where you simply need answers to doubts or concerns about our products and services
Talk to us
[Please call us on +233 (21) 213555]
Chat with us  
[For quick response to urgent issues, chat with us Live]
Write to us
[Please provide feedback or send us any complaints you have]

Frequently Asked Questions
[Click here to view our FAQ section]

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For more information about our commitment to you and our superior service policy, please print a copy of our Customer Charter. You can also find out more about our Conditions of Carriage which, sets out the terms of our passengers agreement.

 

For information on re-booking or refund options available to passengers in the event of a flight cancellation or long delays, please click here Flight Disruption policy.